Nurse Hotline for Holston Conference Churches with Worker's Comp Insurance through Church Mutual

If a non-life-threatening injury occurs while you’re on the job, get fast and free advice by calling the 24/7 Nurse Hotline at (844) 322-4662 before spending time and money at a health care facility. Nurse Hotline benefits both employees and employers providing immediate medical advice on the most appropriate form of treatment. Getting health care questions answered quickly and at no cost to employees is a win-win for everyone.

Here's How it Works

Step one: Make the call at the time of injury

Employees should be trained to notify their supervisor immediately in the case of an injury. At that time, the supervisor will make the call to the Church Mutual Nurse Hotline (844) 322-4662. Once the supervisor provides the nurse on call with pertinent facts, the injured employee will get on the phone so the nurse can ascertain the severity of his or her injuries. If the supervisor is not available, the injured employee can make the call directly.

Step two: The nurse recommendation

The nurse on call will provide the employee and supervisor with next steps for treating the injury. This could be anything from going to the emergency room, to making an appointment with a specialist to simple first aid. If the employee will self-treat, the nurse will forward patient follow-up care instructions in writing, directly to the employee.

Step three: Debrief with manager, if present

The nurse will confirm the treatment plan with the manager.

If self-care/first-aid is all that is needed, the nurse will advise the manager of this, and also will explain the specific recommendations provided to the employee. The nurse will fax or email follow-up instructions to the employee to reinforce the recommended steps for self-care/first-aid.

If outside care is recommended or sought, the nurse also will notify the manager of this (if available), along with the name of any specific provider for possible evaluation and treatment.

Step four: Timely record distribution

All calls will be documented in some way.

If self-care/first-aid is all that is needed, the nurse will provide Church Mutual Claims an incident report, but no formal claim will be established within the claims system, and the incident will not appear on any loss runs.

If outside care is recommended or sought, the nurse will send a report to the Claim Reporting Center, and a formal claim will be created within the claims system, and an appropriate claim handler will be assigned to manage the file. The claim will appear on loss runs.

If an injury is serious or life threatening, call 911

These include, but aren’t limited to, the following conditions:

  • Choking
  • Unconsciousness or severe disorientation
  • Severe bleeding
  • Lack of balance or inability to walk
  • Hot, dry skin
  • Seizures or convulsions
  • Difficulty breathing
  • Chest pain or discomfort
  • Profuse sweating
  • Severe abdominal pain
  • Any other problem you feel might be an emergency

For any other questions, please contact Val Gallant 865-293-4125.