After much wailing and gnashing of teeth (well...not really wailing), the April pension/health insurance direct billing statements have been generated from our new billing software and are in the mail!
You will find both an "old" statement and a "new" preliminary statement in your envelope this month. Please compare the two statements, and if you have a question about your Insurance/Pension statements, please send a detailed email to email@example.com. Please include your complete contact information, your church/charge name, your pastor's name, and your Pension/Insurance account number in the email.
Click here for a copy of the insert that was mailed with all April statements.
Be sure to check back here soon for a training document about paperless billing and paying online through Ministry Financials!
Thank you so much for your grace and patience throughout this process!
The Benefits Office has used VANCO for online Pension/Insurance payments for many years. In May 2021, we will begin using a new online billing program called Ministry Financials.
Please make your health insurance/pension payments by check in April 2021 and watch for instructions on how to pay online beginning in May 2021. We will be mailing information via snail mail, sending emails, and updating this page on the website as we have instructions and information.
Ministry Financials will give you online access to your statements and transaction history, simplify the payment process, and allow multi-point charges to divide their payments between churches.
As part of this transition, please make any Insurance/Pension payments after December 31, 2020 BY CHECK ONLY until you receive notice that the new software is up and running. VANCO will not be available for you to pay your pension/insurance payments online after December 31, 2020.
For a more detailed explanation, please click here for the flyer that was sent in the December 2020 direct billing statements. Continue to look for updates in your email, your "snail" mail, and on the website as we move through this transition.
If you have a question about your Insurance/Pension statements, please send a detailed email to firstname.lastname@example.org. Please include your complete contact information, your church/charge name, your pastor's name, and your Pension/Insurance account number in the email.
Please note that due to the high volume of work in the Benefits Office, it may take several days to receive a response. Thank you for your patience and grace in this matter.